Technology Secretary/Helpdesk Technician
QUALIFICATIONS:
1. Knowledge of English, and ability to communicate effectively using district communication tools.
2. Ability to coordinate repair and maintenance of equipment with district technology specialists and other support staff.
3. Must be able to conduct basic troubleshooting procedures at the desktop level over the phone, email, or website.
4. Able to work closely with the District Technology Team and building technology coordinators.
5. Reasonable knowledge of District procedures related to purchasing and inventory.
6. Must be able to lift, transport, or carry weights up to 80 pounds and possess a valid driver’s license.
7. Participate in professional development activities to maintain technology skills appropriate to the job.
8. Must be able to perform secretarial, clerical, and basic technical duties as required by the position.
9. Associate’s degree or equivalent and information technology background highly desirable.
10. Must demonstrate excellent attendance and punctuality.
REPORTS TO:
District Technology Supervisor (or designee)
SUPERVISES:
None.
JOB GOAL:
The Technology Secretary/Helpdesk Technician will be responsible for secretarial/clerical work for the Technology Department and fielding all technology support requests via telephone, email, or helpdesk website. The Helpdesk Technician will also perform general office duties such as receiving incoming deliveries, department mail and appointments. Must possess skills of organization, communication, and ability to prioritize and escalate as necessary. This person is responsible for the receipt and inventory of incoming technology shipments.
PERFORMANCE RESPONSIBILITIES:
1. Work effectively with the District Technology Supervisor, other district technology support staff, building staff and students.
2. Screen technical support requests over the phone, email or web helpdesk by performing basic troubleshooting procedures.
3. Participate in professional development activities to maintain technology skills appropriate to the job.
4. District-wide, must determine which repairs need to be done at the district level or at Clackamas ESD, and make appropriate arrangements.
5. District-wide, will place technology orders following Fiscal Services purchasing procedures.
6. District-wide, will receive and inventory incoming technology shipments.
7. Retrieve and deliver department mail.
8. Attend appropriate technology meetings.
9. Perform other district-related duties as required or directed by the District Technology Coordinator.
10. Other related tasks as assigned.
TERMS OF EMPLOYMENT:
As agreed. Salary to be established by the labor agreement and ratified by the Board of Education.
EVALUATION:
Performance of this job will be evaluated annually by the District Technology Coordinator in accordance with the Board’s policy on evaluation.