Does ParentSquare replace ParentVue?
Yes, for communication only.  Grades will still be viewable on ParentVUE.

What if I don’t have access to sign up? 
You will need to reach out to your school for assistance and paper copies. 

Is there anything in the future about condensing down to one or maybe even two platforms?  
ParentSquare will be the single platform we will use to communicate.

Will this replace all the other apps the teachers are using?
Yes.

Currently teachers use Bloomz/Dojo and these sort of things to track behavior and things of that nature so parents can see how they're doing. Does ParentSquare have this option?
There aren't any behavior tracking features in ParentSquare.

How do I track my volunteer hours?
Volunteer hours are tracked through HelpCounter. Every time you sign in to volunteer your hours are logged. If you need help accessing this information please contact Volunteer@orecity.k12.or.us. For more information about volunteering visit our Volunteer Webpage HERE. 

How do I sign up or opt-in to receive messages and notifications? 
You don’t have to take any action to receive emails, texts or phone calls. Our student information system syncs contact information directly with ParentSquare. If you want to utilize the app, simply download it from the app store and follow the prompts.

What are the message/alert/notification categories, and what do they mean?
You can choose to receive messages via email, text, voice and/or the app. While you can opt-out of any of these methods of communication, please note that the district has the discretion to override opt-outs for messages and alerts deemed urgent or important, including health and safety situations and attendance. 

How do I opt-out?

You can control notifications in your account settings. You may opt-out or turn off notifications, receive a daily digest, or instant notifications. If you need help adjusting your notifications visit THIS ARTICLE for detailed information. 

My email is correct in ParentSquare. Why am I not receiving emails?
Please check your spam folder in your email inbox to see if any ParentSquare messages ended up there and mark them as "Not Spam." Also add donotreply@parentsquare.com to your email contacts so your server recognizes our messages. If you still aren’t receiving emails, please contact us at support@parentsquare.com or web.master@orecity.k12.or.us so that we can assist you. 

How do I change my password?
Please go to parentsquare.com and on the login page, click "Forgot Password." Put in your email or phone number, and you’ll be sent a link to reset your password. 

Can I change the email and/or cell phone number on my account? 
If you wish to change your contact information, please contact your school or update the information through ParentVUE. ParentVUE syncs nightly with ParentSquare to update information.

English is not my first language. How can I receive content in my native language?
You can customize your language settings by going to "My Account" and clicking "Change This" under language settings. From there, you can choose any language that you prefer from the drop-down menu, and you’ll start to receive content in that language. Once, you are logged in, here is a help article on how to change your language settings.  For Spanish speaking families, watch this video for instructions. 

I am getting too many messages from ParentSquare. Is it possible to receive fewer notifications? 
You can customize your notification settings by going to your homepage and clicking on your name in the top right corner and selecting "My Account" from the drop-down menu. On your account page, you find your notification settings in the top right corner and click "Change This" to customize your notifications. If you’re receiving too many notifications, try changing to "digest" setting, meaning you’ll only receive one condensed message in the evening. Once, you are logged in, here is a help article on changing your notification settings.

I've received an invalid registration link. What should I do?
If your registration link expired, you’ll need a new one. Please contact your school office or send us an email to support@parentsquare.com and ask for a new link to be sent to you.